1. Data Controller

Kappa Zanzibar
Pwani Mchangani, Zanzibar, Tanzania
Email: [email protected]
Telephone: +255 000000000

2. Information We Collect

We may collect personal information including:
– Full name
– Email address
– Telephone number
– Nationality and country of residence
– Reservation and stay details
– Payment information (processed via secure third-party gateway)
– IP address and browser information
– Marketing preferences (where consent is given)

3. Purpose of Processing

Your information is collected and processed for the following purposes:
– Reservation management and contractual fulfillment
– Pre-arrival and guest experience communication
– Operational and service delivery requirements
– Compliance with legal and regulatory obligations
– Marketing communications (only where explicit consent is provided)

4. Legal Basis (For EU Residents)

Where applicable under GDPR, we process personal data based on:
– Contractual necessity
– Legal obligation
– Legitimate business interest
– Explicit consent (for marketing)

5. Data Sharing & Service Providers

Personal data may be shared with trusted service providers including:
– Property Management System (OPERA PMS)
– Channel Manager (RateGain)
– Booking engine provider
– Secure payment gateway provider
– IT and hosting providers
– OTA distribution platforms

All partners are required to maintain strict data protection standards.

6. Data Retention

Personal data is retained:
– For the duration necessary to fulfill reservation and service obligations
– As required under accounting and legal compliance regulations
– For marketing purposes until consent is withdrawn

7. Your Rights

Guests and website users have the right to:
– Access their personal data
– Request correction
– Request deletion
– Restrict processing
– Withdraw consent at any time
– Lodge a complaint with a supervisory authority (for EU residents)

Requests may be directed to:
[email protected]

8. Cookies & Website Tracking

Our website uses cookies to enhance user experience and analyze website performance.

We use:
– Essential cookies (required for website functionality)
– Analytics cookies (such as Google Analytics)

Users may accept or reject non-essential cookies via our cookie consent banner.

9. Data Security

We implement appropriate technical and organizational safeguards, including:
– SSL encryption (HTTPS)
– Secure payment processing
– Restricted internal access to personal data
– Regular system monitoring

10. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be published on our website.